Privacy Policy
Who We Are
We are Drywall Southern, trading as part of Drywall Surveying Services (Southern) Ltd. We are responsible for how your personal data is collected, stored, and used.
You can contact us using the details below:
- Phone: 01264 883226
- Email: accounts@drywallssltd.com
- Address: Drywall Southern, 4-5 Knight’s Court, Magellan Close, Walworth Business Park, Andover, Hampshire, SP10 5NT
Why We Collect Your Personal Data
We collect your personal information so we can respond to your enquiry, provide our services, and keep you informed about services you have expressed interest in or purchased.
Who We Share Your Data With
We do not share your data with third parties. If we ever need to share your data (for example, with a specialist you consent to being referred to), we will always ask for your permission first. Your data will never be shared with organisations outside of Europe.
What Happens If You Do Not Provide Your Data
Without certain personal data, we may not be able to respond to your enquiry or provide our services. Some information is necessary to deliver a smooth and professional experience.
How We Protect Your Data
Your data is stored securely. We use SSL encryption across the website, strong password protection, and regular security monitoring. All traffic is handled over HTTPS, and no payment information is stored on the site — payments are handled securely by trusted third-party providers.
Your Data Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to update or correct inaccurate information.
- Erasure: Request deletion of your data (unless we are legally required to retain it).
- Restriction: Ask us to restrict how your data is used.
- Objection: Object to how your data is processed.
- Portability: Request a copy of your data in a commonly used format.
- Withdraw Consent: Opt out of marketing at any time using the unsubscribe link in our emails.
How Long We Keep Your Data
If you do not become a client, we will retain your data for up to one month unless you have opted into marketing. If you become a client, we will retain your data for up to one year after the end of our working relationship. Marketing preferences remain active until you unsubscribe.
Where Your Data Is Stored
Your data is stored on secure servers located in the United Kingdom. Backups may also be stored within secure data centres across Europe to ensure reliability and compliance with data protection regulations.
How We Collect Your Data
We collect personal data in the following ways:
- Contact Forms: When you submit a form on our website, the data is stored for up to 30 days so we can respond and follow up. This data is only accessible to authorised personnel. You may request its deletion at any time.
- Analytics: We use analytics tools to understand how visitors use our website and to improve its performance. This data is anonymous and does not personally identify you.
Cookies
Our website uses cookies to enhance your experience. Cookies help to:
- Remember your preferences between visits
- Store form data so you don’t have to re-enter it
- Understand how visitors interact with the site
Cookies are not used to personally identify you. You can manage or delete cookies at any time — guidance is available at AboutCookies.org.
| Provider | Cookie Name | Purpose |
|---|---|---|
| Analytics | _ga, _gat, _gid, _gtag | Used to distinguish users and generate anonymous statistical reports on website usage. |
Exercising Your Rights
To exercise any of your rights regarding your personal data, please contact us using the details above. We will respond promptly and in line with data protection laws.
How to Make a Complaint
If you are unhappy with how we have handled your data, we would appreciate the opportunity to resolve the issue first. You also have the right to raise a complaint with the Information Commissioner’s Office (ICO):
- https://ico.org.uk/concerns
- ICO Helpline: 0303 123 1113
Additional Information
If you have any questions about this policy or how your data is handled, please contact us using the details above or via the website contact form.
This policy was created on 20/05/2025 and last updated on 27/03/2026. This policy may be updated from time to time.
